Returns & Refunds

What's covered

Every item is made to order by an independent maker. If something goes wrong, report it within 7 days of delivery and we'll arrange a replacement or a refund when the item:

• arrived damaged or broken,
• is defective or doesn't work as described,
• is the wrong item, size or colour,
• is materially different from its photos and description, or
• never arrived (you can report this as soon as the item has shipped).

What isn't covered

Digital print files bought in the Custom Studio are delivered at once and can't be returned. Because items are made for you after you order, we can't accept returns for a change of mind. Custom-design orders follow the terms in the quote you accepted. Normal variation between 3D-printed pieces, such as fine layer lines, isn't a defect.

How to report a problem

1. Open the order from Your orders.
2. Message your maker about the problem. Most are fixed here.
3. If it is not fixed 48 hours after your first message, choose Make a guarantee claim under the affected item. This is the Everyculture Guarantee.
4. Tell us what happened, add up to 4 photos, and choose a replacement or a refund.

We usually reply within 2 working days. You may be asked to keep the item until the report is resolved; you won't be asked to pay to send it back.

Refunds

Approved refunds go back to your original payment method. We start the refund within 2 working days of approving it; banks and card issuers usually take a further 5–7 working days to show it.

Cancelling an order

You can ask us to cancel any time before your order ships through the contact page, quoting your order number. Orders cancelled before shipping are refunded in full. If no maker can take your order, we cancel and refund it ourselves.

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