Grievance Officer

In line with the Consumer Protection (E-Commerce) Rules, 2020 and the Information Technology Rules, 2021, you can raise a complaint about an order, a seller, a listing, or how we handle your personal data with our grievance officer.

Contact

What to include

Your name, the email on your account, the order number (if any), and what happened. Photos help if the complaint is about an item.

How we handle it

We acknowledge every complaint within 48 hours and aim to resolve it within one month of receiving it. For problems with a delivered item, reporting it from your order page is usually fastest — see Returns & Refunds.

Intellectual property and listings

If you believe a listing or brand store on EverycultureLabs infringes your trademark, copyright or design, write to the grievance officer with the listing link and proof of your rights. We review notices promptly and remove listings that infringe.

If you're not satisfied

You can also contact the National Consumer Helpline on 1915 or at consumerhelpline.gov.in.